Products & Prices

Are all products on Princess Legal World Limited original and genuine?

Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from Princess Legal World Limited.
Please contact us here if you think a product listed on our website does not meet these standards. Law Books and Law Outfits in Lagos.

How can I check reviews/ratings of a product before buying?

It is advised that you check what other customers have said about a product before you buy. Click here for a guide to product quality and reviews.

How can I find the right product on Princess Legal World Limited?

You can start by clicking on a category name from the category menu on the left side of the website. This shows all the products we have within that category. If you know what you are looking for, just type the name of the product or brand in our search bar at the top of the page and click Search. Click here to find out more.

Are there any hidden costs or charges if I order from Princess Legal World Limited?

There are no hidden costs or charges when you order from Princess Legal World Limited. All costs are 100% visible at the end of the checkout process.

Are the prices on Princess Legal World Limited negotiable?

Prices on Princess Legal World Limited are not negotiable. Princess Legal World Limited has thousands of sellers who offer you the best prices and deals.

How do I know if a product comes with warranty?

Princess Legal World Limited provides you with chance to return your product within 7 days after delivery. If you have warranty on your product, potential issues may be covered under the warranty after 7 days.
If a warranty is offered on a product, the warranty period will be displayed on the right side of the product page.. If you have further questions, please contact our Customer Service Call Center at 08023119311 or contact us here.

Returns and Refunds

What can I return?

You can initiate a return up to 7 days after delivery if:

  • You receive a wrong, damaged, defective or counterfeit item
  • You change your mind without exception.

When returning an item, ensure all seals, tags and accessories are left intact and item is in it’s original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid. 

How do I return an item?

Online: Complete your return request on our contact form or call us. 

Can I change my refund option anytime?

No. You cannot change your selected refund option after it has been registered by our CS Team 

How long will it take to return an item and get my refund?

Please see our timelines for full information. 

Once I initiate a return, what happens next?

If the package was delivered to you and you requested for a pick-up, our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item(s) in 3 business days. 


I have requested for returns pick-up from my home, how long will it take?

Once we receive your request, we will make two attempts to retrieve the item(s). 

What happens if I miss both attempts to retrieve my return?

Your return request will be cancelled and you will no longer be able to return that item. 

Can I return an item after 7 days?

You will not be able to return an item after 7 days but if it is faulty, it may be covered under warranty. For more information on our warranty policy, go to: https://princesslegalworld.com/warranty/

Once retrieval of my package is done, how long will it take to be refunded?

Please see our timelines for full information. 

My return has been collected for a while, but still no news, what should I do?

We apologize for this. Please contact us using the form provided. 

Princess Legal World Limited tells me they have done a bank transfer but I have not received the money, what should I do?

It takes 2-5 business days for the money to reflect in your account. Please contact us if it you still haven’t received your refund after this time. Go to https://www.Princess Legal World Limited.com.ng/refund-policy/ for more details. 

How do I track my return status?

We will keep you updated by email and SMS about the status of your return. You may also wish to look at our timelines.

 

If you have any question please complete the customer contact form here. 


Is my product under warranty?

Warranty information is displayed on each product’s listing page. Go to: https://princesslegalworld.com/warranty/ to get more information about our warranty policy. 

Do I have to return all products in my order?

No, you do not have to return your entire order. You can return your choice of selected items. 

Do I have to return the gift when I return a product?

Yes, any free gift must also be returned. 

Do I have to pay for shipping charges when I return a product?

There are no charges for shipping a product back to Princess Legal World Limited. 

Can I Replace or Exchange an item rather than a refund?

At the moment, Princess Legal World Limited does not offer replacement or exchange of an item; however you can still return an item and receive a full refund. 


Why was my item redelivered to me instead of a refund?

Returned items will be redelivered to you if we cannot verify your reason for returning it.

What are service centers?

Our head office in Lagos remains the only service centre for now

Refund and Return Timelines

Thanks for stopping by! All you need to know about our returns and refunds timelines can be found right on this page. 

Please note that only 2 attempts will be made to retrieve your item. 

Business days are from Monday to Friday, and do not include Weekends and Public Holidays. Law Books and Law Outfits in Lagos

Return Pick up Timeline:

The return pick up time starts from the day you make a request to return an item to the day one of our delivery associate retrieves the item that you will like to return. You can make a request to return an item, either by calling our customer service or by completing the Contact form.

  • All Lagos Cities
    • Pick-up attempt completed within 1 – 3 Business Days
  • Ibadan, Abuja, Port Harcourt, Abeokuta
    • Pick-up attempt completed within 1 – 3  Business Days
  • All Other Cities
    • Pick-up attempt completed within 1 – 3 Business Days
Refund Timeline:

No refund is made after purchase. Goods can only be exchanged.

Refund Policy

We do not make refund to any customer after purchase. We can only exchange returned products.

Order

How do I place an order?

Shopping on Princess Legal World Limited is easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on ‘ADD TO CART’ to add this product to your cart
  • Click on ‘VIEW CART and CHECKOUT’ in the pop up
  • Click on ‘PROCEED TO CHECKOUT’
  • Register an account or Login into your existing account by entering your Email and password
  • Enter your shipping/billing information, ensuring your address is complete and accurate
  • Choose your preferred payment option
  • Click on ‘Confirm order’ to complete your order

Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.

Need help placing an order? 
Call our Customer Order Line – 08023119311
Operating Hours:

  • Mon-Fri, 8am-6pm;
  • Saturday, 9am-5pm;
  • Public Holidays, 9am-5pm.
How do I know my order has been confirmed?

We’ll send you an email once your order has been confirmed. No refund is made after purchase. Goods can only be exchanged.

My payment was processed successfully but I didn't get any order confirmation. What should I do?

Please contact our Customer Service Team on ​ 08023119311 or contact us here so we can help you to resolve the issue.

How can I track my order?

We will send you regular updates about the status of your order via emails and SMS after your order has left our warehouse and is on its way to you. You can also track its status by entering your tracking number on https://www.Princess Legal World Limited.com.ng/track/.

How quickly can I get my order?

We do our best to get your orders delivered by the date listed on the product page. You can find more information about our delivery timelines here. We also offer a premium delivery service for selected brands called Princess Legal World Limited Express.

How do I cancel my order?

You can cancel your order by contacting our Customer Service here.

My order is delayed, What should I do?

We do our best to deliver on time. If in some exceptional case we are late, we will then inform you proactively. In case of doubt any question do not hesitate to ​contact our Customer Support Team ​on​ 08023119311 or contact us here. You can also follow your order’s progress by entering the order tracking number on https://tracking.Princess Legal World Limited.com.ng/package/tracking. .

Why am I having trouble placing products in the cart?

If you are having trouble placing products in your cart, please make sure that you have made all relevant size and color selections. If you still have problems, this may mean that the item you are trying to buy is sold out. Contact our Customer Service Support Team on 08023119311 or contact us here.

I haven't received the invoice for my order. What do I do?

A hard copy of the invoice will always be sent along with your order. If you have not received an invoice, Contact our Customer Service Support Team on 08023119311 or contact us here and we will send it to you.

Order

How long does it take to receive my product?

Delivery timelines vary depending on your city and your selected product. Please be informed that delivery timelines for products shipped from oversea are significantly longer than for other products. 

Can the delivery lead-time in a state vary across its different cities?

Yes, it can. Deliveries to outskirts or outer parts of a state have longer timelines. The following locations are categorized as “Other Cities” and as such, have longer delivery timelines: 

Lagos 
BADAGRY, EPE, IGANDO, IJANIKIN, IYANA IBA, IYANA ISHASHI, OJOKORO, OKOKOMAIKO, SEME, TOPO 

Abuja 
SHEDA, KUJE, KWALI, GIDAN MANGORO, IDU, KARMO, KARSHI, GWAGWA, ABAJI, ABUJA-KUJE, ABUJA-KWALI 

Ogun 
SANGO OTTA, OTTA TOWN, AGBARA INDUSTRIAL ESTATE, ITELE, ALAGBADO, ITELE (Ota), ITELE (Ijebu) 

 

How can I track my order?

We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by entering your tracking number on https://tracking.Princess Legal World Limited.com.ng/package/tracking.

Can I change my shipping address after I have placed my order?

You can request for your order to be delivered to a different address within the same region or city, before your order is shipped. Please contact our Customer Service Call Center at 08023119311 or contact us here for more information. 
If you want to change the shipping address to a different region or city, we will have to cancel and repurchase your original order.

I found the package open and the product seal broken on delivery. What should I do?

You should always refuse to accept any open package, as we will not accept returns of electronics products unsealed (unless for defective reason). If you do accept such a package by mistake or find out it has been tampered with, please get in touch with our Customer Service Center immediately at 08023119311 or contact us here.

I missed my delivery. What happens now?

We will attempt to deliver your order again the next working day. We will try to deliver a total of 3 times before cancelling your order.

Will somebody contact me before delivering the package to my location?

Yes, our delivery person will contact you to confirm your availability and exact location.

What are delivery charges?

Delivery charges are the costs undertaken by Princess Legal World Limited and our logistics partners to bring your ordered item(s) to your doorstep.

Why do estimated delivery times vary for some sellers?

A hard copy of the invoice will always be sent along with your order. If you have not received an invoice, Contact our Customer Service Support Team on 08023119311 or contact us here and we will send it to you.

I ordered multiple items but I have received only one item so far. What's going on?

Items sourced from different sellers are shipped separately to make sure that there is no delay in fulfilment of your order. Be rest assured that you will get all your items within the delivery period stated on the product pages of those items

Can my parcel be delivered to an office address?

Yes! Your parcel can be delivered to any address convenient for you. Just enter your preferred address as your ‘shipping address’ during checkout.

Does Princess Legal World Limited deliver outside Lagos?

Princess Legal World Limited delivers all across Nigeria through its own logistics & external logistics partners.

Do you accept Payment on delivery for my location?

We accept Pay on Delivery in all cities across Nigeria.

Can I pick up my item instead of having it delivered?

Yes, this option can be chosen at the checkout step. You will be notified when your items arrive at the pickup station you chose, so you can come for pick up. 

Please be informed that once available at this head office you will have 7 days maximum to pickup your item. After 7 days the item would be sent back to the Seller and your order, cancelled.

My package is prepaid. Do I need to show any document when collecting it?

Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver’s License, Work ID or your Passport.

Can someone collect my prepaid package on my behalf?

Yes. Please ensure your representative has the tracking number and a signed copy of your ID.

Does Princess Legal World Limited deliver internationally?

No, we do not provide international delivery.

My parcel has been reported missing. What now?

No need to worry. We will help you replace your order at no extra cost.

What is Princess Legal World Limited Services?

Princess Legal World Limited Services are Princess Legal World Limited logistics services

I have a complaint about the delivery rider who came to deliver my order. What should I do?

Apologies for the inconvenience caused, please get in touch our Customer Service Call Center at 08023119311 or contact us here so we can make things right.

Why do estimated delivery times vary for some sellers?

A hard copy of the invoice will always be sent along with your order. If you have not received an invoice, Contact our Customer Service Support Team on 08023119311 or contact us here and we will send it to you.

Payment

How do I pay on Princess Legal World Limited?

You can choose from the different payment methods available on Princess Legal World Limited. Please find below the list of available payment methods:

You can find details of these payment methods at the final step of checkout.

What is Pay on Delivery (PoD)?

PoD stands for Pay on Delivery. With PoD, you can pay in cash or with a valid naira bank card to the delivery agent upon receipt of your order.

Note:

  • Some products, regions or pickup stations may not be available for PoD. Please find a list of locations where Pay on Delivery is not available: https://www.Princess Legal World Limited.com.ng/prepaid-locations/

 

How do I pay with my Debit / Credit Card?

At the end of the checkout choose Credit / Debit Card as your preferred payment option and follow the steps after confirming your purchase. Make sure that your bank activated your Credit Card for online payments.

Please note that Princess Legal World Limited provides the utmost security on your payments. 

What is Princess Legal World Limited/Paystack?

Princess Legal World Limited/Paystack is a new and free online payment service that enables you to send payments online securely, instantly, and cost-effectively. Click here to find more about paying with Princess Legal World Limited/Paystack.

How can I pay for my order on Princess Legal World Limited app or the Princess Legal World Limited mobile website?

The Princess Legal World Limited mobile app and mobile website offer all the payment options that the Princess Legal World Limited full website version offers. You can pay with confidence, using your preferred payment option.

Are there any hidden charges like sales tax when I make a purchase on Princess Legal World Limited?

There are no hidden charges when you make a purchase on Princess Legal World Limited. The order amount is inclusive of all taxes and shipping fees. In case your order is delivered partially you will be required to pay only for the item that has been delivered to you.

The order amount will be mentioned on the parcel and the invoice. Please note that we will never ask you to pay extra cash for the delivery. Note: For International Payment via Credit / Debit card you may be charged a cross border fee by your issuing bank as our payment processor is based outside Nigeria.

For information on the exact charges please contact your issuing bank.

What steps does Princess Legal World Limited take to prevent card fraud?

Fraud detection and prevention are very important to us. We take all steps to ensure that transactions are genuine and that our customer’s details are completely secure. Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it is not authorized by the owner of the card.Law Books Titles - Wigs and Gowns

Why was my Credit/Debit Card declined?

If you experience trouble completing payment through debit/credit card, first thing to do is to make sure that your card is activated for online payments and that you have enough funds/limit to complete the transaction. Your bank can help you verify these details.

Some cards issued outside Nigeria are also not supported on Princess Legal World Limited and may be declined. Remember that you can complete your order through Pay on Delivery and pay at your doorstep or through other available mode(s) of payment (except for some very specific regions and pickup stations, as well as for products shipped from oversea).

Can I use two methods of payment when ordering online?

Sorry, we only accept one payment method per order.

Does Princess Legal World Limited offer payment in installments?

Sorry, we don’t offer payment in installments at this moment.

What is a 3D Secure password?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the Verified by VISA” and Mastercard SecurePoDe” services.

3D secure password is an additional one-time password, that you will be asked to enter on the payments page. This password is known only to you, and is sent to you via email or text. This ensures that only you can use your card for online purchases.

What is my card number, expiration date, and CVV/security PoDe?

When paying with Debit / Credit card on Princess Legal World Limited, we will ask you for your 16 digit Card number and expiry date and CVV (Card Verification Value)/Security PoDe.

Please note that Princess Legal World Limited doesn’t save your card information(unless you specify) or CVV information and you will be asked to enter it each time you purchase on Princess Legal World Limited.

Why is the Pay on Delivery disabled on my account?

Our system has flagged your account as being associated with an unusual number of cancelled / rejected orders and for this reason, the Pay on Delivery option is currently disabled on your account.

How can I activate the Pay on Delivery option on my account

Pay on delivery will be activated on your account when we are able to successfully deliver your next two orders.

Who do I complain to if I was flagged wrongly?

Please contact us on 08023119311 / or via our contact form

Login my account

How can I sign-up as a customer on Princess Legal World Limited?
  • Start by clicking “Your Account or Login/Register” and then sign up in the top right corner of your screen.
  • You will then be asked to provide some basic information.
  • When you have provided the required information, click submit to finish the sign-up process.
  • We will send you an email to welcome you to Princess Legal World Limited.
I have forgotten the password to my Princess Legal World Limited account. How do I access it?
  • Click Your Account and then Login in the top right side of your screen.
  • Enter your registered email address and click Proceed.
  • Now click the Forgot your Password button to get an email on your registered account with instructions on how to set a new password.

 

How can I add a new delivery address to my account?

To add an additional delivery address to your account:

  • Click Your Account in the top right corner of your screen (if you are logged in you would see your name there).
  • Now click Address Book in the left side of the screen.
  • Click on Add a New Address, enter the details of the new address and click on Save this Address.
Can I add multiple email addresses to login to my account?

To make sure that your account is always secure, multiple email addresses cannot be added. However, you can replace your current email address with a new one anytime from “Your Account”.

Why do I need to provide my email address to sign up?

Your email address helps us provide timely information to you about your order. It also acts as your username and helps you log in.

How can I change the password of my account?
  • Click Your Account in the top right corner of your screen (if you are logged in you would see your name there).
  • In the contact details box, click change Password
  • Enter the required information and click “Submit”
How can I deactivate my account?

Why not just let it be and come back to us whenever you want. However, if you still want to deactivate your account please contact our Customer Service Center at 08023119311 or contact us here.

Would my account be deactivated if I don't use it for a long time?

We miss you when you don’t visit us enough but we never deactivate your account unless you requested it, or for exceptional cases of customers with very high repeated order rejection rate. FAQ